FREQUENTLY ASKED QUESTIONS

SHOPPING

How Can I View the Status of My Order?

Log into My Account.  From your My Account Dashboard you have the ability to view a snapshot of your recent account activity, check order status, view all account options, and update your account information.

PAYMENT

What Payment Types Do You Accept?

Alternative accepts Visa, MasterCard, American Express, Discover, Japan Credit Bureau (JCB), and PayPal Express for your convenience.

SHIPPING

What Are Your Shipping Options?

All individual orders are shipped using FedEx.  Please see the Shipping Page to view shipping options and rates.

Can You Ship to a P.O. Box?

Yes we can.  You must select FedEx Smart Post as the shipping method.  We ship all ground orders via FedEx Smart Post which means that your local post office will deliver your shipment to your door.  We cannot ship 2nd. Day or Next day orders to a P.O. box.  Unfortunately we cannot ship to P.O. boxes in Alaska or Hawaii.

Do You Ship Internationally?

Unfortunately, we do not ship personal orders internationally at this time, or accept credit cards with international billing addresses. We do however work with international retailers. To learn of possible retailers in your area please e-mail contactus@alternativeapparel.com.

Do I Have to Sign For My Shipment When It Arrives?

We do not require signature for residential deliveries.  If your order is shipped FedEx Smart Post your local mail carrier will leave the package/s at your home.

RETURNS & EXCHANGES

What is Your return Policy?

If you are not completely satisfied with your purchase, we will gladly accept a return for a full refund.  Please see our Returns & Exchanges page for directions on how to return your item(s) back to Alternative.

How Long Does the Returns Process Take?

It takes approximately 4-7 business days to process your return from the time we receive it. Credit back to your original card may take an additional 4-7 business days depending on your provider.  The entire process will take approximately 2 weeks.  For more information please see our Returns & Exchanges page.

How Can I Make an Exchange?

If you wish to make an exchange, please return the unwanted items along with the completed return form that will be included in your shipment.  We suggest you use priority mail or a carrier that provides tracking, as Alternative is not responsible for lost shipments.  For more information please see our Returns & Exchanges page.

EXCHANGES: The original discount or promotional code only applies to items where the same style originally purchased is being exchanged for a different color or size. If you choose to exchange the item for a different style, the discount from the original style purchased cannot be transferred to the new style.

I Received an Item That is Damaged, What Should I Do?

Please contact an Alternative Customer Service Representative at 888.481.8339 or e-mail us at contactus@alternativeapparel.com.  We will e-mail you a pre-paid shipping label and you can return the damaged item to us.  We will also send your replacement item right away.

OUR PRODUCTS

What Are the Care Instructions For Your Garments?

Most of our garments should be washed in cold water and tumbled dry on low heat.  Care instructions are noted on each product page in the upper right corner.  Hover over each icon to view specific instructions.  Care instructions are also listed on the garment tag.

How Do Your Sizes Work?

Our garments come in multiple fits, including regular fit, slim fit, relaxed fit, etc.  A sizing guide is available for each product.  You can view it by clicking "View Sizing Guide" on the right side just above "Add to Cart".  Please view our full Size & Fit Guide to view all fits, sizes, and measurements for our apparel.

Should I Expect Any Shrinkage?

Alternative items are always specially washed, which not only gives them their super soft texture, but pre-shrinks them as well.  As with all jersey garments, however, they may shrink a little in the wash and stretch a little during wear.  We continually strive to perfect this process so everything you get from us will look and feel like a favorite each and every time.

What Kind of Fabrics Do You Use?

We use an assortment of fabrics and materials to produce our super-soft apparel and accessories.  Learn more about our fabrics by visiting our Fabric First Page.

How Can I Locate a Product With the RN #98269 Printed On the Label?

A registered identification number or RN is a number issued by the Federal Trade Commission to a business residing in the U.S. that is engaged in the manufacture, importing, distribution, or sale of textile, wool, or fur products.  This number does not correlate to a specific style number of our products.  If you cannot locate the style you are looking for on the website, please contact an Alternative Customer Service Representative at contactus@alternativeapparel.com or call 888.481.8339.

SERVICES

Do You Sell Gift Cards?

We offer virtual gift cards that can be purchased in the amounts of your choice that can be used in both our on-line and retail locations.  Follow this link to our Gift Card Page.

Do You Have a Wishlist?

We offer the ability to add items to your wishlist as you shop and then to forward to your friends and family members to purchase for birthdays, graduation, holidays, or any other special occasion.   When you are viewing products simply click on the the small heart shaped icon to the left of the Add To Cart button and add to your wishlist.  You can manage your Wishlist by logging into My Account and selecting Wishlist.

How Can I get Help While I Am Shopping?

Help is just a click away and an Alternative Customer Representative is here to assist you during normal business hours from 9:00 AM to 7:00 PM Eastern Standard time.  Simply click on the Live Chat icon that appears in the far upper left corner of every page.  If a representative is not available please send us a message and we will contact you as quickly as possible.

COMPANY

What is Alternative?

Founded in 1995, Alternative is a fashion lifestyle brand best known for comfort, simplicity and its commitment to sustainability.  Through innovative apparel design and involvement in purposeful causes, it aims to connect people, inspire creativity and catalyze change.  Alternative’s Design Studio is located in downtown Los Angeles with an additional showroom in New York City.  Corporate headquarters are in Atlanta, Georgia.  Our retail stores are located at Abbot Kinney and Larchmont Village in Los Angeles, Hayes Valley in San Francisco, and Soho in New York City.

Do You Have Retail Stores?

Yes, for additional information about our locations including maps, addresses, and hours of operation please visit our Locations page for additional information.

How Do I find Out About Career Opportunities at Alternative?

We're always looking for talented, creative people to join our team.  If you would like to submit your resume for positions in our Atlanta or Los Angeles locations, please email your resume to jobs@alternativeapparel.com. Please visit our Careers Page for current job openings at Alternative.

Is Alternative a Socially Responsible Company?

Absolutely, Alternative is a brand rooted in sustainable and Eco-friendly practices.  Visit our Social Responsibility page for more information about our company and practices.