Attn: Our customer service will be closed July 3rd in observance of the July 4th Holiday. We will resume regular business hours on Monday July 6th.
Log into My Account. From your My Account Dashboard you have the ability to view a snapshot of your recent account activity, check order status, view all account options, and update your account information.
All individual orders are shipped using FedEx. Please see the Shipping Page to view shipping options and rates.
Yes we can. You must select FedEx Smart Post as the shipping method. We ship all ground orders via FedEx Smart Post which means that your local post office will deliver your shipment to your door. We cannot ship 2nd. Day or Next day orders to a P.O. box. Unfortunately we cannot ship to P.O. boxes in Alaska or Hawaii.
Unfortunately, we do not ship personal orders internationally at this time, or accept credit cards with international billing addresses. We do however work with international retailers. To learn of possible retailers in your area please e-mail firstname.lastname@example.org.
If you are not completely satisfied with your purchase, we will gladly accept a return for a full refund. Returns and exchanges are available for full-price items only. All Sale and markdown items are final sale. Sale items cannot be returned or exchanged.
Please see our Returns & Exchanges page for directions on how to return your item(s) back to Alternative.
It takes approximately 4-7 business days to process your return from the time we receive it. Credit back to your original card may take an additional 4-7 business days depending on your provider. The entire process will take approximately 2 weeks. For more information please see our Returns & Exchanges page.
If you wish to make an exchange, please return the unwanted items along with the completed return form that will be included in your shipment. We suggest you use priority mail or a carrier that provides tracking, as Alternative is not responsible for lost shipments. For more information please see our Returns & Exchanges page.
EXCHANGES: The original discount or promotional code only applies to items where the same style originally purchased is being exchanged for a different color or size. If you choose to exchange the item for a different style, the discount from the original style purchased cannot be transferred to the new style.
Please contact an Alternative Customer Service Representative at 888.481.8339 or e-mail us at email@example.com. We will e-mail you a pre-paid shipping label and you can return the damaged item to us. We will also send your replacement item right away.
Most of our garments should be washed in cold water and tumbled dry on low heat. Care instructions are noted on each product page in the upper right corner. Hover over each icon to view specific instructions. Care instructions are also listed on the garment tag.
Our garments come in multiple fits, including regular fit, slim fit, relaxed fit, etc. A sizing guide is available for each product. You can view it by clicking "View Sizing Guide" on the right side just above "Add to Cart". Please view our full Size & Fit Guide to view all fits, sizes, and measurements for our apparel.
Alternative items are always specially washed, which not only gives them their super soft texture, but pre-shrinks them as well. As with all jersey garments, however, they may shrink a little in the wash and stretch a little during wear. We continually strive to perfect this process so everything you get from us will look and feel like a favorite each and every time.
We use an assortment of fabrics and materials to produce our super-soft apparel and accessories. Learn more about our fabrics by visiting our Fabric Innovation Page.
We do not do our own manufacturing, we outsource this across multiple vendors and countries internationally. For us to claim Fair Trade certification on our various products, our manufacturing partners must be certified as Fair Trade. While we are currently not working with vendors that are certified Fair Trade manufacturers, we are looking into how we can add these partners to our manufacturing roster in the future.
A registered identification number or RN is a number issued by the Federal Trade Commission to a business residing in the U.S. that is engaged in the manufacture, importing, distribution, or sale of textile, wool, or fur products. This number does not correlate to a specific style number of our products. If you cannot locate the style you are looking for on the website, please contact an Alternative Customer Service Representative at firstname.lastname@example.org or call 888.481.8339.
We offer virtual gift cards that can be purchased in the amounts of your choice that can be used in both our on-line and retail locations. Follow this link to our Gift Card Page.
We offer the ability to add items to your wishlist as you shop and then to forward to your friends and family members to purchase for birthdays, graduation, holidays, or any other special occasion. When you are viewing products simply click on the the small heart shaped icon to the left of the Add To Cart button and add to your wishlist. You can manage your Wishlist by logging into My Account and selecting Wishlist.
Founded in 1995, Alternative is a fashion lifestyle brand best known for comfort, simplicity and its commitment to sustainability. Through innovative apparel design and involvement in purposeful causes, it aims to connect people, inspire creativity and catalyze change. Alternative’s Design Studio is located in downtown Los Angeles with an additional showroom in New York City. Corporate headquarters are in Atlanta, Georgia. Our retail stores are located at Abbot Kinney and Larchmont Village in Los Angeles, Hayes Valley in San Francisco, and Soho in New York City.
Yes, for additional information about our locations including maps, addresses, and hours of operation please visit our Locations page for additional information.
We're always looking for talented, creative people to join our team. If you would like to submit your resume for positions in our Atlanta or Los Angeles locations, please email your resume to email@example.com. Please visit our Careers Page for current job openings at Alternative.
Absolutely, Alternative is a brand rooted in sustainable and Eco-friendly practices. Visit our Social Responsibility page for more information about our company and practices.