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RETURNS, EXCHANGES AND ADJUSTMENTS

Holiday 2016 Return Policy

Any gift orders placed from November 1st, 2016 through the holiday season can be returned until January 31st, 2017.

General Returns Information

We want you to love our clothing as much as we do.  If for any reason you are not completely satisfied with your purchase, please let us know and we will gladly replace or refund your purchase.

Please note:

  • Returns and exchanges are available on most purchases.  Selected promotions may state final sale on our website and/or in our advertising.  Final sale items cannot be returned or exchanged.
  • All Items must be returned or exchanged within 30 days of receipt of your purchase.
  • Any and all items that have been laundered or altered in any way cannot be accepted for exchange or credit.
  • We offer free returns on all orders. Simply use the prepaid label that was included in your original shipment.  We reserve the right to end this offer at any time and without notice.
  • Please make note of the tracking number on the return label and keep it for your records.
  • We are not liable for lost packages without tracking.
  • Alternative is not liable for exchanges or returns sent without a return form enclosed.

Price Adjustments

Permanent Markdowns

As permanent markdowns can occur at any time we gladly offer customers a one-time price adjustment if we are notified within 14 days of the date of purchase.

In order to obtain a price adjustment on any item that has been marked down and added to our "Sale" section please contact by e-mail at  contactus@alternativeapparel.com or call 888.481.8339 at any time within the fourteen 14 day window.  Please include your order number in your email message.  Once confirmed we will gladly refund the difference back to your original form of payment.

Promotional Markdowns

Promotions and other special offers occur all the time and are temporary.  Items purchased with a promotional discount  or through any form of promotional offer are not eligible for price adjustments under any circumstances.

EXCHANGES: The original discount or promotional code only applies to items where the same style originally purchased is being exchanged for a different color or size. If you choose to exchange the item for a different style, the discount from the original style purchased cannot be transferred to the new style.

We Make Mistakes Sometimes

Hey, we're not perfect (but we try)!  If we've sent you the wrong or damaged item please contact immediately through e-mail at contactus@alternativeapparel.com or call us at 888.481.8339 and a Customer Service representative will assist you with a resolution.

Steps to Return or Exchange an Item

  1. Please complete the return form included with your shipment and include it with the item(s) you are returning.
  2. Remember to indicate the style, color, and size of your replacement item(s).
  3. Send us the items in the original package (there is an additional strip of tape on our reusable bag) or a different package, as long as it's unmarked.
  4. Affix our prepaid return label to the package, making sure no other tracking labels are showing.
  5. Please make note of the tracking number on the return label and keep it for your records.
  6. If you want to ship it yourself, please send it to the address below.

Send ALL Returns to the Address Below

Alternative
Consumer Returns Department
1650 Indian Brook Way
Building 200
Norcross, GA 30093

Refund Requests

Once the returned item is received, verified and processed by our returns department the original purchase price of your returned item(s) will be credited back to your original form of payment.  Allow approximately two weeks for processing.

Exchange Requests

Once the returned item is received, we will immediately process a new order for your exchange, and ship it to you with no additional shipping charge.  Allow approximately two weeks for processing.

If you have any questions about or need assistance with your return, please contact us by e-mail at contactus@alternativeapparel.com or call 888.481.8339.  You can also contact us immediately though our Live Chat between the hours of 9:00 AM and 6:00 PM Eastern Standard Time.