FREQUENTLY ASKED QUESTIONS

WHAT IS HAPPENING TO THE ALTERNATIVEAPPAREL.COM WEBSITE?

The Company has made the difficult decision to close down our online business including our ecommerce website and our stores. We have been hard at work on a new, easier shopping experience you are sure to love!

WHERE CAN I PURCHASE ALTERNATIVE APPAREL?

You can find an assortment of our comfy, sustainable products on our newly designed Amazon brand store.

RETURNS & EXCHANGES

HOW DO I RETURN OR EXCHANGE AN ITEM?

Exchange requests received after March 30, 2021 will automatically be refunded.

Selected promotions may state final sale on our website and/or in our advertising. Final sale items cannot be returned or exchanged.

HOW LONG DOES THE RETURNS PROCESS TAKE?

It takes approximately 8-14 business days to process your return from the time we receive it. Credit back to your original card may take an additional 4-7 business days depending on your provider. The entire process will take approximately 2-3 weeks. 

MY ITEMS ARRIVED DAMAGED, WHAT SHOULD I DO?

If we’ve sent you a wrong or damaged item, please email us immediately at help@alternativeapparel.com and a Customer Service Representative will assist you with a resolution.

WHERE DO I RETURN ALTERNATIVE APPAREL ORDERS?

You will be able to access and print your pre-paid return label from our website. Please include your return form in your package for faster processing.

Click here for DHL Smart Mail return. 

Returns Address:

Alternative
Consumer Returns Department
1650 Indian Brook Way
Building 200
Norcross, GA 30093

GIFT CARDS

CAN I PURCHASE GIFT CARDS FOR ALTERNATIVE APPAREL?

We are no longer offering gift cards at this time.

CAN I STILL REDEEM MY GIFT CARDS ON ALTERNATIVEAPPAREL.COM?

As of April 1, 2021, active Alternative Apparel gift cards that have a balance will be transferred to Champion gift cards. You can use the existing Gift Card number (and pin if applicable) on the Champion.com website. If you have any questions, please contact our Customer Service team.

CAN I EXCHANGE MY GIFT CARD VALUE FOR CASH?

Please check your local laws for applicability. Please contact Customer service if you have additional questions.

WHAT SHOULD I DO IF MY CARD HAS BEEN DEACTIVATED AND CLAIMED AS LOST PROPERTY BY THE STATES?

Alternative Apparel Gift Cards that are 5 years or older and have had no activity in the past 5 years, have been given to the states as unclaimed property per applicable laws as of x Date. Please reach out to the Unclaimed Property Authority or Department of the State that you live in to reclaim. Each State has different policies, procedures and rules for claiming lost property. Please see the appropriate authority in your state.

ALTERNATIVE REWARDS LOYALTY PROGRAM

CAN I STILL USE MY LOYALTY POINTS TO PURCHASE PRODUCT ON ALTERNATIVEAPPAREL.COM?

The Alternative Rewards Loyalty Program has been deactivated. As of March 22, 2021, any remaining points have been deactivated.   

AM I STILL ACCRUING LOYALTY POINTS?

No. We have deactivated our Loyalty Program. You will no longer accrue points for your purchases.

CUSTOMER SERVICE

HOW CAN I CONTACT CUSTOMER SERVICE?

You can reach Customer Service by emailing us at help@alternativeapparel.com. Phone support and Live Chat for Customer Service has been deactivated.

CAN I VIEW THE STATUS OF MY ORDER FROM THE WEBSITE?

 

No, account information has been deactivated. Please email Customer Service at help@alternativeapparel.com if you have any questions.

WHERE'S MY ORDER?

Please check your shipping confirmation email for updated tracking. Additionally, you can email Customer Service at help@alternativeapparel.com.

WHAT ABOUT MY BACKORDERED PRODUCT?

Unfortunately, all backordered products that are not fulfilled by March 30, 2021 will be cancelled. A return will be processed for those items and you will be refunded via your original payment method. Please check with Customer Service if you have any questions.

EMAIL SUBSCRIPTION STATUS & PRIVACY POLICY

There are no changes to our privacy policy at this time. See policy here.

WHOLESALE INQUIRIES

HOW DO I ACCESS ALTERNATIVE'S WHOLESALE SITE?

Alternative’s wholesale site has also moved to a new location. New and existing customers can follow this link to Brandwear United for additional information and to contact a customer representative.